FAQs

Frequently Asked Questions

We're so glad you're here! Below you'll find answers to our most commonly asked questions. If you don't see what you're looking for, don't hesitate to reach out — we'd love to hear from you. 🤍

📦 Shipping

How long does it take to process my order?

Orders are typically processed within 5–7 business days. During peak seasons and holidays, please allow 7–10 business days for processing. We appreciate your patience as we carefully prepare each order with love!

How long will shipping take?

We ship via USPS Priority Mail or First Class. Once your order ships, delivery times vary based on your location. You'll receive a tracking number via email so you can follow your package every step of the way.

How much does shipping cost?

We offer free shipping on orders over $100! For orders under $100, standard shipping is just $6.95.

Do you ship internationally?

At this time, we ship within the United States only. We hope to expand in the future — stay tuned!

🔄 Returns & Exchanges

What is your return policy?

We want you to love your purchase! If you're not completely satisfied, we accept returns within 30 days of delivery. Items must be unworn, unused, and in their original condition with tags attached.

How do I start a return or exchange?

Simply reach out to us at info@thekraftedkollection.com with your order number and reason for return. Our team will guide you through the process and make it as smooth as possible.

Are there any items that cannot be returned?

For hygiene reasons, items that have been worn, washed, or damaged after delivery are not eligible for return. Sale items are also final sale. Please note: all custom products are final sale and are not eligible for returns or exchanges.

📏 Sizing

What sizes do you carry?

We believe faith and style are for everybody! Our apparel is available in sizes S through 3X. Size availability may vary by style.

How do I find my size?

We recommend checking the product description for specific sizing details. When in doubt, sizing up is always a great option for a relaxed, comfortable fit. Still unsure? Email us at info@thekraftedkollection.com and we'll help!

👕 Care Instructions

How should I care for my apparel?

To keep your pieces looking their best and your graphics vibrant, we recommend:

  • Machine wash cold with like colors
  • Turn garments inside out before washing
  • Use a gentle cycle
  • Tumble dry on low heat or hang to dry
  • Do not bleach
  • Do not iron directly on printed graphics

Proper care helps your faith-inspired pieces last longer and stay as meaningful as the day you received them. 🙏

How should I care for custom pieces?

Custom pieces feature special embellishments that require extra gentle care. To preserve the beauty and integrity of your one-of-a-kind item, we recommend spot cleaning or dry cleaning only. Avoid machine washing or submerging in water, as this may damage the embellishments. Treat your custom piece with the same love and care that went into creating it! 🤍

✨ Custom Orders

Do you accept custom orders or special requests?

We love bringing your vision to life! For custom order inquiries, please reach out to us at info@thekraftedkollection.com with your idea and we'll do our best to accommodate you.

Are custom products returnable?

All sales on custom products are final. Because each custom piece is made especially for you, we are unable to accept returns or exchanges on custom orders. Please review your order details carefully before submitting. If you have any questions before placing a custom order, we're happy to help — just email us at info@thekraftedkollection.com.

💳 Payment Methods

What payment methods do you accept?

We make checkout easy and flexible! We accept the following payment methods:

  • Shop Pay
  • Apple Pay
  • Google Pay
  • Amazon Pay
  • Afterpay — buy now, pay later in 4 interest-free installments

🔍 Order Tracking

How do I track my order?

Once your order has shipped, you'll receive a shipping confirmation email with your tracking number. You can use that number to track your package directly on the USPS website.

I haven't received a tracking email — what should I do?

First, check your spam or junk folder just in case! If you still can't find it, email us at info@thekraftedkollection.com with your order number and we'll look into it right away.

💬 Still Have Questions?

We're here for you! Reach out anytime at info@thekraftedkollection.com. We're grateful for your support and honored to be part of your journey. Every purchase is a blessing to us — thank you! 🙏🤍